Frequently Asked Questions


 
 
What are your turn around times?
If items are marked “Ready to Ship,” then items will ship in 3 to 5 business days.
Made to order items will ship in 2 to 3 weeks. This means that the items have to be created before they can be shipped.
 
What are your shipping policies?
All shipping is done through Canada Post with tracking and insurance unless stated otherwise. You may upgrade your shipping if it does not come with tracking and/or insurance.
In an effort to reduce our footprint, all items are shipped with 90% recycled items.
 
What is your policy on returns?
All sales are final. If the product arrives broken from the mail, please contact us within 2 to 4 business days.
 
Do you do custom orders?
Yes! As a matter of fact, we love custom orders! Please contact us for details.
 
Do you offer wholesale, bulk gifting or discounts on large orders?
Yes - please contact us directly. 
 
Do you make personalized wedding favours?
Yes - we love making your special day even more special. Discount pricing applies as well.
We also create modern engagement ring boxes, wedding card boxes, table centre pieces and wedding keepsakes. Please contact us for details.
 
How is stained glass created (the process)?
Please see Our Story for more details.
 
How do I care for/clean my stained glass art?
Stained glass is fragile – handle with care.
Wash hands before and after handling.
If your piece needs cleaning, use an ammonia free glass cleaner or car wax (with carnauba) with a soft cloth or paper towel to clean. Use a q-tip to remove any excess cleaner around the solder lines.
All products come with a hook and leather tie/chain -  pick up item by the hanging device to avoid unnecessary fingerprints and cleaning. The best method for hanging is to install hooks within window frames or on the wall. If this is not possible, command hooks work great on both the window and wall.  Feel free to ask us the best way to hang your special piece.